Category Archives: Workplace

Dave O’Connor gets the party started

It’s not that he’s perfectly fine with a global shortage of helium. In fact, his voice actually seems to rise at the mere mention.


It’s just that Dave O’Connor, president of, arguably, Nova Scotia’s leading party-supply outfit, doesn’t let much get him down – something about tears of a clown, which would be bad for business.

In fact, over at Dartmouth-based Glow – where 35,000square feet of tables, chairs, tents, tablecloths, glasses, ribbons, streamers, signs, placards, and, when the season requires, costumes, beckon to celebrants of every disposition – business couldn’t be better.

That might be partly due to the worldwide growth over the past five years of the ‘instant party’, a social-media-driven phenomenon that now recognizes World Goth Day and International Talk Like Pirate Day alongside Christmas and Easter.

But O’Connor, who started the business 23 years ago and now employs as many as 150 people at various times of the year, prefers to explain his success as a combination of good, old-fashioned customer service and a buoyant, anything-goes attitude.

“We are a one-stop shop with five divisions,” says the Halifax Chamber of Commerce business leader award-winner (2018). “We do signs, games, parties, events, and Halloween. Hey, we’re on the cutting edge of bounce castles.”

Says one of the store’s Facebook friends: “Glow is the best place to go for balloon bouquets. We release balloons every year (into the air) and they are biodegradable.”

Until, of course, the helium runs out. Still, says O’Connor with typical élan: “If we have to, we’ll fix ‘em to sticks.”

For: Halifax Magazine, July 2019

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Tales from the gig economy – Part I

A potential employer writes:

We will expect the following from you: Computer literacy, because you’ve been using computers for as long as you can remember, and find it easy to pick up new things. You might not know WordPress in-depth (yet), but you’re confident that you’ll pick it up quickly; attention to detail, as you consider yourself a perfectionist, and having the time available to create high-quality work is important to you; passion for learning, because you love the idea of diving into a role where you’ll learn new things every day, and value constructive criticism as a means of boosting your skills and experience; and a love for remote working, because you value the flexibility and autonomy of a remote working arrangement and ideally have experience working under your own impetus.

I reply:

As for the expectations for this position, I’ve been using computers since PCs cost $5,000 a pop (that’s a long time). Yes, I’m a quick study and, no, I may not “know WordPress in-depth (yet)”, but I’m willing to learn and confident that I’ll “pick it up”, thanks partly to my “attention to detail”. For example, the sentence “know WordPress in-depth” should read “know WordPress in depth” or “in detail” – otherwise the hyphenation signifies an adjective to modify a noun that ain’t, in this case, forthcoming.

Sorry to be such “a perfectionist”, but my “high-quality work is important” to me. In fact, it’s next to godliness and to my clean and cluttered kitchen, which also happens to be next to my comfortable, yet remote, office where, thanks to my ability to parse the mysteries of the online world (Did Kim Kardashian really abuse elephants in Bali by posing with them?), I “learn new things every day”, which, in turn, feed my passion for, well. . .learning. But please feel free to tell me I’m wrong. I would love some “constructive criticism” as I am, in case I forgot to mention, working remotely. . .Oh, so remotely. . .

Your pal,

Alec Bruce






Leaders must read the writing on the wall


Like creating jobs and ending poverty, no issue is more liable to elicit a chorus of unanimity from otherwise divergent political voices than building a literate workforce.

The question that customarily divides campaigners along traditional party lines during an election cycle is: How?

Specifically, in New Brunswick’s case, how do do we improve adult literacy levels (56 per cent of people in this province can’t read well enough to function competently on a daily basis), and burnish language, numeracy and problem-solving skills among anglophone and francophone children here (they come in last among their peers across Canada, according to one well-respected Organisation for Economic Co-operation and Development study)?

Conservative Leader and reigning premier David Alward seems to think the challenge requires superior multi-tasking abilities: “Certainly, the work we have begun on inclusion and ensuring that every child has an opportunity to learn to their fullest extent,” he told the Saint-John Telegraph last week on his way to never quite finishing his thought, let alone sentence. “The work as well to ensure we have healthy bodies through increased physical activity.”

He’s right, to the extent that a lazy, unfit frame more often houses a similarly afflicted mind, unsuited to and ill-equipped for learning.

But New Democrat Leader Dominic Cardy is more in line with current pedagogical thinking when he suggests a simple, elegant fix. “If we create a universally accessible, affordable high-quality early childhood education system, linking existing private infrastructure in schools and centres with government-supported ones where necessary, that is going to unleash a huge amount of economic,” he told the T-J.

How much economic potential ECE manages to unleash in jurisdictions where it is systematically introduced and integrated with later grades in the public school system is a matter of some debate.

Still, the results of one recent study, published last fall, of 693 Ontario kids in Grade One indicated that those who had participated in two years of full-day kindergarten (FDK) in that province were much better equipped to thrive in school than those who had not.

The research, undertaken by Queen’s and MacMaster universities concluded, “Overall, students in FDK are better prepared to enter Grade 1 and to be more successful in school. In every area, students improved their readiness for Grade 1 and accelerated their development. Comparisons of children with two years of FDK instruction and children with no FDK instruction showed that FDK reduced risks in social competence development from 10.5 per cent to 5.8 per cent; in language and cognitive development from 15.8 per cent to 4.3 per cent; (and) in communication skills and general knowledge development from 10.5 per cent to 5.8 per cent.”

In fact, in recent years, the efficacious effects of early child education on literacy, numeracy and problem-solving has been rigorously studied all over the world. And the findings all lead to the same conclusion: It works.

Last October, the Solutions Network of the United Nations issued a report that recommended that  “all girls and boys complete affordable and high-quality early childhood development programs, and primary and secondary education to prepare them for the challenges of modern life and decent livelihoods (and that) all youth and adults have access to continuous lifelong learning to acquire functional literacy, numeracy, and skills to earn a living through decent employment or self-employment.”

At virtually the same time, The Economist appealed to the world’s governments to demonstrate some timely common sense: “Investment in the young should focus on early education. Pre-school is a crucial first step to improving the lot of disadvantaged children, and America is an international laggard. According to the OECD, it ranks only 28th out of 38 leading economies in the proportion of four-year-olds in education.”

Can New Brunswick afford a universal, integrated, accessible system of early childhood education in an age of massive, structural public deficits and debt? It is, admittedly, an enormously tough sell only because it defies any short-term rationale.

But if we don’t start thinking in the long term, and demand that our political leaders follow suit, our fiscal and economic perdition will become permanent features of our society – a society where illiteracy and innumeracy run rampant among the increasingly ignorant majority. 

Building a skilled workforce begins with early education



When an organization dedicated to fluffing the pillows of the country’s most pampered calls for a trans-Canada strategy for improving public education and skills training for the comparably disadvantaged, then, gentle reader, you know the worm has turned.

The barbarian one-percenters have crashed the gates that keep the remaining 99 per cent effectively penned and let slipped the dogs of democracy.     

The Canadian Council of Chief Executives is not normally prone to outbreaks of egalitarianism, but it is doing a fair job of public scolding on behalf of the working stiff these days, as its president and CEO John Manley (he of former federal, Liberal government fame) ably demonstrated in a statement earlier this week.

“As Canada’s economy evolves and grows, employers face an increasing need for highly skilled and qualified workers,” he wrote. “What is required is a broad national effort to strengthen our country’s education and training systems. Canada’s business leaders encourage the federal, provincial and territorial governments to find creative solutions to the labour market challenges that confront employers, employees, students and future generations.”

Indeed, in places, Mr. Manley sounded almost quaintly optimistic: “We urge all levels of government to work together to expand and align our country’s labour-market information systems in ways that will help more people find rewarding and fulfilling careers. Equally important is the need to harmonize apprenticeship programs, a key step in building a more balanced, highly qualified Canadian workforce.

“To ensure a high quality of life for all citizens, it’s time for a new approach and an honest conversation about what’s working and what isn’t working in Canadian education and skills training.”

He’s not wrong, of course. But neither is he original. For such a putatively great country, Canada’s various education systems and skills development programs (which are, incidentally, almost accidentally coincidental) are a national disgrace. Everybody knows it; nobody does anything about it.

The Organization for Economic Co-operation and Development has even made a institutional project of clucking its tongue over this country’s incomprehensible approach to education. “In 2010, only one per cent of three year-olds and 48 per cent of four year-olds were enrolled in early childhood education programmes (OECD average in 2011: 67 per cent and 82 per cent, respectively),” it recently reported.

That’s only one finding of many that leads to the inescapable conclusion that almost everybody else in the developed world does a better job educating its young people. Certainly, Sweden does.

“The system of pre-school education is outstanding: (a) in its fidelity to societal values and in its attendant commitment to and respect for children; (b) in its systemic approach while respecting programmatic integrity and diversity; and (c) in its respect for teachers, parents, and the public,” the OECD declares in one of its frequent country reports.  

Then, there’s Finland, about which the OECD observes: “The early childhood education workforce has several strengths, such as a high qualification level of staff with teaching responsibilities, advanced professional development opportunities and favourable working environments. 

“Staff with teaching responsibilities are well educated and trained with high initial qualification requirements. There is broad provision of initial education, with full-time and parttime programmes provided publicly and privately. Professional development is mandatory for all staff; and training costs are shared between individual staff members, the government and employers. Working conditions in terms of staff-child ratio are among the best of OECD countries.”

Note the emphasis on “early childhood education” as opposed to primary, secondary or post-secondary schooling. That’s because almost everywhere in the OECD, except Canada, a national strategy exists to inform public policy on pre-school. Take care of that, in a structured and play-based fashion, and all the research says the rest takes care of itself. 

Some programs are are better than others, of course, but few countries limp along utterly devoid of a plan, let alone a system, for their children.

Mr. Manley and his privileged ilk are right to sound the alarm. 

But if they want real results, they ought to marshall whatever influence they possess and entreat this country’s political class to establish a trans-Canada network of early childhood education centers that integrate seamlessly into existing public school systems.  

That’s how you begin to build a truly skilled, job-ready workforce.


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For once, a great notion


Astoundingly, the federal and provincial governments in Atlantic Canada are getting out of their own way and forging a rational, relevant and thoroughly reasonable accord designed to improve both job prospects and economic development in the region for years to come.

And no, bitter winter weather aside, hell is not freezing over.

Witness last week’s announcement of an $8-million joint program (cost-shared between the feds, who are ponying up $4.3 million and the four Atlantic provinces, who will contribute $3.5 million) to promote trades training and apprenticeships and remove educational and labour market barriers that prevent employers and workers from finding  true, wedded, occupational bliss together.

“What’s happening now (is), in essence, we have four provinces doing their own thing virtually doing the same thing,” Nova Scotia Premier Stephen McNeil told The Halifax Chronicle-Herald.

That’s got to go, said federal Employment Minister Jason Kenney at a news conference in Fredericton last week: “We need to break down the unnecessary red tape and bureaucracy that exists to people getting their apprenticeships done and to getting their journeyman ticketed status so they can actually be full journeymen on the job sites and moving around to where the work is.”

In practice, the program will harmonize training, certifications and standards across the region in 10 trades, starting with cook, instrumentation and control technician, bricklayer and construction electrician. The rest will follow in due course, and not a moment too soon.

For decades, certain parts of Canada have been enduring a steady erosion in the number of skilled tradespeople on the job. Where once being a cabinet maker or plumber was considered a thoroughly viable career choice, we somehow got it into our heads that, as Mr. Kenny so aptly states, “everyone just had to go to university. . . We stopped encouraging people to pursue vocational and technical trades in our  high schools.”

In recent years, the pendulum has begun to swing back. According to “the wage gap between workers with bachelor degrees and trade certificates is declining.  Between 2000 and 2011, the average weekly wages of full-time workers aged 25 to 34 with trades certificates grew by 14 per cent, while bachelor degree holders saw their wage growth slow to 1per cent. And, apprentices begin to make money right away, earning a wage from their first day at work.”

And yet, according to Rick Spence, business columnist, writing in the Financial Post last year, “Studies cited by Skills Canada, a federally supported organization dedicated to trades and apprenticeships, indicate 40 per cent of new jobs in he coming decade will be in skilled trades or technology (think computer animation, network support, etc.). “

Meanwhile, in guidance offices and family dining rooms, the song remains the same: just 26 per cent of young people aged 13 to 24 plan to consider a career in the skilled trades, with 59 per cent of youths saying their parents have not encouraged them to consider the trades as a career option.”

Given the coming demographic changes – the last cohort of baby boomers retiring (we’ll see about that, of course), dropping birth rates, and a steady-state universe for immigrants – a country with an increasingly light supply of people who can actually make things, like toilets, work invites a whole new set of productivity problems not yet imagined in chambers where bankers and economists chatter about national competitiveness.

Indeed, as Mr. Kenney observed, “We have a lot of tradesmen, the guys and ladies who literally built the the country, who are about to start retiring. We have a much smaller group of people to fill their shoes.”

It is refreshing, like a blast of Arctic air, to hear politicians of any stripe, from any level, talk pragmatically about issues into which they are willing to invest some expertise and over which they are prepared to exert some control – and all for the common good.

It is heartening to watch them put their heads together, work out their problems logically and calmly and, when the day’s work is done, unveil the big reveal.

Why, it’s almost as if some of them went to trade school.

Well. . .almost.

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The dos and don’ts of reducing disparity


In an astonishing turn of events, worthy of major international coverage, your humble scribbler finds himself in actual, authentic agreement with the right-wing, free-market- loving think tank, the Fraser Institute.  Sort of.

How this happened is less important than why, which I can summarize thusly: Even a blind pitcher will hit the broad side of a barn once in a blue moon if he’s standing next to a silo. . .or. . .something like that.

The point is when the Institute’s recent report, The Economic Effect of Living Wage Laws, concludes that such legislation in the United States – which is designed to raise poor people’s salaries and, so, reverse growing income disparity – are backfiring, it is largely, albeit lamentably, correct.

“The best available evidence from the U.S. serves as a cautionary tale for us in Canada about adopting living wage laws,” said Charles Lammam, the study’s author and Fraser’s resident scholar in economic policy. “When governments try to legislate wages, there’s typically a trade-off – while some workers may benefit from a higher wage, their gain comes at the expense of others who lose as a result of fewer employment opportunities,”

The press release continues on to explain: “Although activists claim living wage laws can increase wages with minimal costs, the reality is quite different. According to the best available research, a 100 per cent increase in the living wage (for example, going from an hourly minimum wage of $10 to $20) reduces employment among low-wage workers by between 12 and 17 per cent.”

The reason has to do with labour market shock. When living wages are “mandated” to rise regardless of other factors and circumstances, businesses cut back jobs – especially the lower-end ones – and training programs precisely because they are not likewise “mandated” to employ anyone. The relationship between the supply of jobs and the regulations governing pay rates asymmetrically disadvantages workers.

This has the corollary effect of undermining overall productivity and innovation in the private sector despite the fact that Mr. Lammam found evidence suggesting that “employers also respond to living wage laws by hiring more qualified workers and passing over those with fewer skills thereby reducing the opportunity for less-skilled workers to participate in the labour market.”

All of which only means that which we already know: Governments are lousy micromanagers of wages and prices. But can they play any productive role in narrowing the income gap between the rich and the rest? Fraser doesn’t say, but I suspect their answer would be: “a minimal one, thank you very much.”

This is where I (with a sense of great relief) would part company with the Institute.

The socio-economic costs of wage disparities, which are growing rapidly in the western world, are several and serious. As more money flows to fewer people, lobbies and special interests skew public spending priorities.

Suddenly, the infrastructure on which a fair and democratic nation relies – everything from public transportation, roads and bridges to schools and hospitals – becomes less important than tax cuts for the wealthy.

The malign effect on the culture is equally worrying. Prolonged, structural economic inequality creates class systems and all the attendant evils of social immobility: little access to high quality education and jobs; and few, if any, opportunities for meaningful career advancement. In effect, permanent, grinding working poverty becomes the norm for millions until, of course, comes the revolution.

Governments, then, owe it to themselves and to the people – all the people – they represent to be mindful of even the slightest imbalances in the scales of social justice. The role they play is not properly reactive (living wage legislation, as one example), but proactive. Robust, progressive, encompassing social policy designed to create the conditions for broad and general prosperity is what they can and do best.

They should start with a redistributive frame of mind by tithing the personal wealth of rich more aggressively. The notion that economic opportunity trickles down from the top is utterly bankrupt. Rich people spend less of their incomes, per capita, in their local economies than do middle-class wage earners.

Governments should also provide corporate generators of wealth with more incentives for plant reinvestment, job training and apprenticeship programs – for, in effect, a national, private-sector “manpower” program that focusses, once again, on people as much as it now does on profits.

Such are, of course, humble proposals that have, in the current political climate,  about as much chance of being adopted as I have.

On this matter, too, I am certain the Fraser Institute would concur.

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You get what you pay for

Nickel-and-diming the next generation

Nickel-and-diming the next generation

Before I became a newspaperman, magazine writer, broadcaster and author, I was a copy boy for Canadian Press. It was my first, real summer job, and I hated every sweltering, miserable, fetid moment of it.

From the heartbreaking hours (6 p.m. to 2 a.m., Thursdays, Fridays and Saturdays), to the foul-tempered, Pall Mall-puffing deskers, it was a guaranteed, weekly nightmare that poisoned, for me, all the other days in that school break of 1976.

My duties were simple for a baboon: I made coffee runs; filed the nightly clippings; ordered the weather map from the airport; and, most importantly, ensured that the office’s stash of porn magazines was organized and reliably available.

The only good thing about the whole, rotten gig was that I got paid. It was a pittance, of course. But there was never any doubt about the principle of workplace compensation.

Today, scores of young people across North America, performing far more complex and worthy tasks for corporations earning record profits, can no longer take that principle for granted. They call themselves “unpaid interns.” I call them slaves.

“Hold on,” you might say. “Slaves have no choice. These kids are free to come and go as they like.” The distinction, I would argue, is a poor excuse for treating the next generation of skilled workers as if they were scullery maids in the downstairs kitchen of an English manse, circa 1902.

Not very long ago, this sort of thing was illegal. But around the time of the Yuppie uprising, in the early 1980s, Wall Street and Bay Street fat cats realized that federal governments in the United States and Canada were no longer interested in workplace conditions to the degree they once were. Suddenly, it was open season on the young and largely powerless. From there, the doctrine of greed spread to virtually every sector of the continental economy.

Today, by some estimates, as many as 300,000 unpaid interns in this country are working without a net. South of the border, the number may be as high as half-a-million. We may never know the real tally because neither nation’s numbers-crunching agency keeps tabs on the practice.

Incredibly, corporations justify their usury by claiming that they’re providing a public service. They say they are making it possible for individuals, who would not otherwise have an opportunity to cut their teeth in the work world, to deepen their resumes. But, unless you happen to be a trust-fund baby, the only “deepening” you will be doing is to the well of student debt the private sector seems perfectly content to see you excavate.

Or, as federal Liberal MP Scott Brison wryly told the CBC recently, “Be born into a family rich enough to subsidize you to enable you to take an unpaid internship with a great organization and with great experience.”

Lurking beneath the quip is his more serious concern. According to the CBC piece, “He’s calling on the federal government to measure the scope of the unpaid workforce, identify acceptable unpaid work placements and legislate changes to protect an increasingly ‘vulnerable generation’.”

Naturally, that’s not going to happen within the current mandate in Ottawa. But I grant kudos to Mr. Brison for trying, even though the effort does not go nearly far enough.

The issue here is not only monetary; it’s moral. The more entrenched the unpaid internship becomes in the labour force, the less likely anyone will fight to have it expurgated from the web of social norms. It’s very existence justifies its perpetuation – just as did, at one time, the unequal status of women, child labour and slavery, itself.

Plenty of organizations (such as the one that owns the newspaper for which I write) still pay their interns. They understand that, in doing so, they are reinforcing the imperiled notion of the square deal between employer and employee. More than this, they simply reckon that it is the right thing to do.

There were many moments during the summer of 1976 when I seriously considered not showing up for work. Had I been an unpaid intern, I’m certain I would have played permanent hooky, and I would not have become the angry, opinionated (and, yes, award-winning) journalist you see before you.

Maybe, that would have been a good thing. But I prefer to think that it would have been a loss – if only to my growing sense of self-discipline and respect for the sometimes, unavoidably fetid world of work.

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